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BMH Care Anywhere FAQ


The following is a list of frequently asked questions (FAQs). Click on the question to read the answer.

BMH Care Anywhere is a faster, easier way to see a medical provider. You can have video visits anytime on your smartphone, tablet, or a computer equipped with a camera and internet service. It’s easy to use, private and secure. It’s free to enroll and the cost per visit is $67.

  • Your Beaufort Memorial providers (physicians, nurse practitioners (NPs) and physician assistants (PAs))
  • Your choice of trusted, U.S. board-certified providers
  • Peace of mind with a provider “on call” 24/7 to provide quality care
  • Consultation, diagnosis, and prescriptions (when appropriate)
  • Download our iOS or Android mobile app OR visit our website
  • Fill in the contact information form
  • Set up your username and password

You will need a camera on a smart phone, tablet or computer, and internet access. If you are using a desktop computer to access the website, make sure you are using the latest version of Google Chrome. If you prefer a different browser, and for more information about equipment and settings please visit the Connectivity section below.

If you would like to schedule a BMH Care Anywhere visit with a Beaufort Memorial provider, please contact your provider’s office by phone or through the online patient portal. (If you don’t have a primary care provider, you can call the office to provide your health history, insurance info, etc., and have an appointment scheduled.) Get more information about scheduled visits on BMH Care Anywhere.

You also have the option for an urgent care visit on BMH Care Anywhere at any time. There are providers available 24/7 for your convenience. If there is high-demand for visits when you log on, there may be a wait.

  • Flu
  • Bronchitis
  • Cough
  • Sinus infection
  • Sore throat
  • Urinary tract infection
  • Vomiting
  • Diarrhea
  • Fever
  • Pink eye
  • Ear infection
  • Colds
  • Respiratory infection
  • Headache/migraines

The cost for a visit is $67.

A major credit card or debit card is required to pay for your visit. Your health insurance plan may allow the use of your Health Savings Account (HSA) card or your Flexible Spending Account card if you are enrolled in these benefits.

  • Your provider’s office is closed
  • You feel too sick to drive
  • You have children at home and don’t want to bring them with you
  • It’s difficult to get a doctor's appointment
  • You’re on business travel and stuck in a hotel room

BMH Care Anywhere is great when you’re on the road for vacation or work. Telehealth is available in most states, but some states do not allow telehealth or prescriptions. For a full list, visit: https://telehealth.hhs.gov/providers/policy-changes-during-the-covid-19-public-health-emergency/telehealth-licensing-requirements-and-interstate-compacts/

Clinical services on BMH Care Anywhere are supplied by local physicians, nurse practitioners and physician assistants and the Online Care Group – the nation’s first and largest primary care group devoted to telehealth.

Physicians and physician assistants on BMH Care Anywhere:

  • Have an average of 15 years of experience in primary and urgent care
  • Are board certified, licensed and credentialed

10 minutes

The provider you select will review your intake information prior to starting the visit then they will connect with you. Once you’ve shared your symptoms, they will advise you to go to the ED, make a follow-up appointment with your BMH primary care provider, or send a prescription to the pharmacy of your choice.

It’s up to the provider; however, if you have a condition that can’t be assessed/treated via telehealth, most will not charge for the encounter.

Please note that an authorization hold is placed through your credit card to ensure there are sufficient funds to cover the cost of the visit. This authorization hold is immediately lifted when the visit is complete. However, some banks will take several business days to clear it from your statement. If you have a question regarding an authorization hold that has not been lifted, please contact your bank.

Yes, with some limitations. For example, BMH providers can only prescribe in the state in which they are licensed, and controlled substances cannot be prescribed by any online provider.

Billing Questions

No. You will only be charged when the visit is completed.

You may notice two charges on your statement after your visit. The first is an authorization hold, and the second is the charge for the visit.

An authorization hold is put on funds to ensure the balance is sufficient to cover the cost of the visit.

BMH Care Anywhere lifts the authorization hold immediately when the visit is completed. However, some banks will take several business days to clear it from your statement. If you have a question regarding an authorization hold that has not been lifted, please contact your bank.

No. You will only see an authorization hold when you are using a card for the first time on BMH Care Anywhere. For example:

  • You are having your first visit on BMH Care Anywhere
  • You got a new card since your last visit
  • You are using the same card you did last time, but the expiration date and/or CVV changed since your last visit

Still have questions? Call Customer Support at 843-522-7922 or email info@bmhsc.org

Connectivity

To use BMH Care Anywhere on your mobile device, ensure that your device meets the requirements below.
  • BMH Care Anywhere app is installed (see above)
  • To support two-way video visits, your device must have a front-facing camera
  • Operating System - iOS (iOS 13 or later is required starting with v9.5 of mobile)
    • iPhone 6 and newer
    • iPad 2 and newer; all iPad Minis
    • iPod Touch 5th generation and newer
  • Operating System - Android (7.0 or above)
    • Android Phone
    • Android Tablet

Web Access (PC/Mac/Laptop)

For the best experience when using BMH Care Anywhere on the web, high-speed broadband Internet access (e.g., cable, DSL) is recommended. For the best experience, a minimum bandwidth of 3 Mb/s upload/download is recommended.

Browser Requirements 

BMH Care Anywhere can be accessed from the web using any of the browsers listed below. Both JavaScript and Cookies must be enabled in the browser settings.

Video Recommendations

To help reduce the risk of video issues, ensure that there is no conflicting software running in the background that can cause issues with enhanced video. This includes other applications that may try to use your webcam (e.g., WebEx, GoToMeeting, Skype, etc.). Be sure that you have completely quit or exited out of any of these applications prior to starting your visit.
If you experience issues with your video connection and you are on a managed network, contact your network administrator to ensure the network is configured correctly to allow enhanced video to operate.

Hardware/Software Requirements

For access via the web, ensure that your workstation meets the requirements below.
  • Operating Systems:
    • Windows: 10 and 11
    • Mac: OS X 10.6 “Snow Leopard” or later (Intel CPUs only)
    • NOTE: Linux OS (including Chromebook devices) are not supported
* Firefox users must have the latest version of Flash installed. 
Visit the following website to check for the latest version available: https://get.adobe.com/flashplayer/about
  • USB or built-in webcam
  • Audio – For ideal audio quality, we strongly recommend using an external microphone or speakerphone device, such as the Phoenix Duet (http://www.phnxaudio.com/duet/). Built-in microphones may result in choppiness and less than ideal quality of audio for broadcasting your voice to the other party.